Role of the modern office administrator

Office structure and reporting lines

Workflow systems and process improvement

Time management and prioritization techniques

Formal business letters and emails

Report writing basics

Memo drafting

Telephone etiquette and communication skills

Handling difficult clients professionally

Filing systems (manual & electronic)

Records classification and indexing

Data protection and confidentiality

Archiving procedures

Document tracking systems

Scheduling and calendar coordination

Preparing meeting agendas and minutes

Board meeting documentation

Travel bookings and itinerary preparation

Expense documentation and reconciliation

Microsoft Word (intermediate formatting)

Microsoft Excel (basic formulas & data management)

Microsoft PowerPoint (presentation preparation)

Email management systems

Cloud storage and digital collaboration tools

Front desk management

Customer relationship handling

Complaint resolution techniques

Professional appearance and conduct

Petty cash management

Basic budgeting support

Purchase orders and invoice processing

Vendor communication

Code of conduct

Workplace diversity and inclusion

Confidentiality and integrity

Conflict resolution